Please fill in this form and we shall get in touch with you.
Please use this tutorial for detailed guidance on the same.
Please use this tutorial for detailed guidance on the same.
Please use this tutorial for detailed guidance on the same.
After placing and authorizing an order, you will receive an ETR copy of your invoice via mail.
Yes. The voucher has a validity of 6 months after expiry.
To activate your account you need to have an activation code which is sent via SMS by “Apptivate”. You should use this code to activate your account using the ‘Apptivate Africa’ app on android or IOS. In case you don’t have a smartphone, please ask the Apptivate administrator at your employer to do this for you, or reach us on +254202566566 for us to assist with activation.
OTP is a 5-digit code sent via SMS by ‘Apptivate’ once you key in your phone number when logging in. Use it to log in to your app
On our App (Apptivate Africa) home page there is a button titled ‘find outlets’. Tap on this and ensure that your location is on. It should show all outlets that are near you with their name, phone number and distance. You can then get directions to the actual outlet. In case you don’t have a smartphone, please reach us on +254202566566 for us to assist with finding outlets.
Tell the merchant that you would like to transact with their phone. The merchant will enter the amount payable and will pass the device to you to complete your transaction by keying in your phone number and PIN. Transaction confirmation is the same as the consumer-initiated option.
On your app, there is a bell button on the top right. Click on this and it should show all the transaction messages whether successful or failed. You can also check the same under transactions on the button left of your app. In case you don’t have a smartphone, you should receive an SMS with the full transaction details.
Please contact your HR/Finance office for them to create a new account for you.
Please reach us on +254202566566 within 12hrs of the transaction for us to effect a reversal.
You can reset your PIN on the Apptivate Africa app. In case you don’t have a smartphone, please reach us on +254202566566 for us to change your PIN
No. The amount can only be redeemed at the provided outlets.
No. The amount is not transferable and can only be redeemed at provided outlets.
These are restrictions that are set by your company administrators.
In this case, please liaise with your company administrators.
Please reach us on +254202566566 for further assistance.
M-Kula is a Digital vouchers to feed your employees in a transparent and efficient manner
M-Tuza is a Multi-store digital vouchers to reward and recognize your employees and clients.
Business pass is a new and digital way for your employees to settle business-related expenses.
You can reach us via call on +254202566566 , WhatsApp on +254110006858, email supportkenya@apptivateafrica.com and all social media pages @apptivateafrica.
Depending with the arrangement you have with your employer, the employer will decide how to settle the same.
Yes. On the app there is a ‘Buy M-Tuza’ option, use it to buy M-Tuza for your friends.